Key Steps in Our Approach

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5steps1) Customer satisfaction

  • Quick turnaround time & low error rates
  • Higher convenience for transactions
  • Reliable customer service

2) Lean Organization

  • Increase in the usage of technology
  • Better SLAs with less turnaround time
  • Effective structuring mechanisms

3) Productivity

  • Revenue / employee to grow faster than cost / employee
  • Reduction in cost to income ratio
  • Improved business processors

4) Employee engagement

  • Empowered employees
  • Elimination or automation of low value added activities
  • Proud employees due to success of the Bank


5) Shareholder value creation

  • Increase profitability for the shareholders – Higher ROA & ROE